Overview
Internship Structure and Expectations
Internships are expected to last 3-6 months. This allows the student to experience the venue through multiple event cycles. Internships are considered part time with a varied weekly schedule requiring an estimated 12-24 hours per week depending on events. Nights and weekends will be required at times.
The learning agenda will include all aspects of Horse Park event management including advance, guest services, operations, administration, and parking. Phases of internship are evaluated as follows: Orientation & training, observation, learning, and practice.
Required / Provided items:
- Interns will be expected to communicate via venue provided radio when on site.
- Workstation for interns will be provided for work while on property at FIC.
- PPE and event specific tools required for tasks specific to events will be provided by FIC.
- Interns will be supervised and mentored individually by a designated senior staff member.
This role will pay an hourly wage of $14.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
- Assist with event management during events at the Ford Idaho Horse Park to ensure high level of guest satisfaction in all pertinent areas of event experience.
- Shadow the Event Manager in processing reservations & sundry items from horse park exhibitors, clients, and attendees.
- Assist with processing orders by running credit cards and logging money received.
- Work closely with Horse Park Manager to learn and assist with check in/out process & day-to-day operations of the events.
- Help coordinate and customize Welcome Packets for Horse Park event campers/attendees.
- Learn how the Horse Park operates by assisting with show site support, audit stall & RV space usage, shadow the service desk during event, move-in, and move-out.
- Maintain an active and positive relationship with internal and external partners.
- Provide excellent customer service assistance to internal and external clients.
- Participate in internal meetings to review data sheets, schedules, setups, event flips and clean ups.
- Participate in external meetings with the Event Manager with clients to review, plan, coordinate and recap events.
- Communicates in a timely fashion any/all problems and proposed solutions to Event Managers.
- Assist in preparing event reports noting attendance, times, significant problems, etc.
- Interacts with other facility staff in a courteous, cooperative, and professional manner.
Qualifications
Education and Experience
1, Actively pursuing an undergraduate or a graduate degree at an accredited college or university, preferably in Event Management, Hospitality Management, Finance, Business, or related fields.
2. Interest/Experience with Horses, Rodeo, and/or Equestrian Shows preferred but not required
Skills and Abilities
1. Ability to take direction and execute independently
2. Good verbal and written communication skills
3. Punctuality and positive attitude
4. Excellent customer service skills
5. Ability to multi-task in a fast-paced, dynamic environment
6. Great time management and project management skills
7. Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.
8. Proficient in use of Microsoft Office programs
9. Intern is expected to be of legal driving age with valid current Idaho state driver’s license.
