In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Part time Event Usher is responsible for overseeing the safety of our guests. They serve as guides and answer questions from the public. They also serve as ticket takers for events.
This role pays an hourly rate of $11.00 - $11.50.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Provide excellent customer service to all patrons and employees
- Greet all Guests in a welcoming and friendly manner
- Conduct regular inspections of assigned and deployed positions; ensuring the safety of all fans at all times
- Familiarity with the City of Springfield and local attractions
- Assist with maintaining safe environment throughout MassMutual Center at all times
- Inform Fans of seat locations and provide assistance where needed
- Retrieve and verify Fans’ tickets, as required
- Operate a ticket scanner and follow ticket scanning protocol as outlined in team training
- Direct Fans with special needs/ requests to Fan Services
- Work in compliance with the provisions of the Occupational Health and Safety Act
- Work with enthusiasm and professionalism at all times
- Perform any additional tasks as assigned
Qualifications
- Knowledge of Event Services and affiliated roles & responsibilities
- Able to work flexible and sometimes demanding schedules (including: nights, weekends, and holidays)
- Excellent customer service, client relations, interpersonal and communication skills
- Must be accurate and detail oriented
- Must be physically fit to perform all essential duties/ requirements associated with this job
- Strong knowledge of Alcohol Control Policies in event driven industry is an asset
- Possession of valid Standard First Aid and CPR Certification is an asset
