Overview

As an Event Staff Supervisor you will play a key leadership role in delivering a safe, friendly, and memorable experience for every guest. You will oversee and support team members in various roles—including ushers, ticket scanners, greeters, and concourse customer service staff—while ensuring that each area of the venue operates smoothly and efficiently. Your responsibilities include training, coaching, and supervising staff, responding to guest concerns, and maintaining high service standards across all touchpoints. With a strong focus on safety, communication, and guest satisfaction, you’ll help create an atmosphere where fans feel welcome, informed, and excited to return.

This role pays an hourly rate of $22.00 - $25.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 6, 2026.

Responsibilities

• Provide direction, oversight, and supervision of the event staff employees.
• Provide training, coaching, and supervision of “Potential Supervisors.”
• Function room and after-hours coverage, as needed.
• Provide the primary level of guest assistance in the seating area.
• Maintain a thorough knowledge of building policies, procedures, and event requirements.
• Provide access control and crowd management and ensure the venue is safe for guests.
• Direct guests and provide venue information.
• Act upon all comments/complaints in a prompt and friendly manner.
• Complete appropriate reports when necessary
• Ensure a safe and fun environment for all guests, staff, and performers.
• Event staff employee uniform laundry/equipment responsibilities, including inventory.
• Other duties as assigned.

Qualifications

• 2-3+ years of experience in restaurant, hospitality, or live event operations; prior supervisory experience preferred.
• Proven ability to lead teams in fast-paced, outdoor event environments.
• Strong problem-solving skills with the ability to remain calm and professional under pressure.
• Excellent interpersonal and customer service skills.
• Flexible availability, including weekends, evenings, holidays, and outdoor work in varying weather conditions.
• Physically able to stand for extended periods and lift/carry heavy objects as needed.