Overview

The Event Staff position is responsible for providing a safe and welcoming environment for all patrons and employees and filling multiple staffing posts that may vary from event to event. Event Staff are the first and last impression and front-facing role to the guests for the venue, university, and clients. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. These posts include but aren’t limited to ticket taker, usher, ADA Assistant, and providing exceptional general guest services.

This role will pay an hourly rate of $18.50

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until September 18, 2026.

Responsibilities

• Maintain consistent alertness and observation to surroundings
• Communicate efficiently at all times with necessary parties
• Provide Tsongas deliverables above guest expectation
• Assist with emergency and standard procedures and guest safety at all times
• Assist with resolving patron questions and concerns during events
• Maintain a positive disposition and be an asset to the team

Qualifications

• Ability to work independently and collaboratively
• Ability to communicate effectively
• Must be able to stand for long periods of time (4+ hours)
• Ability to carry out routine physical tasks (e.g., walk, crouch, climb stairs, lift heavy objects, push a wheelchair, etc.)
• Ability to utilize necessary technology (e.g.: email, online scheduling, two-way radio, scanning devices, etc.)
• Able to perform basic visual and auditory functions
• Ability to perform in varying climates and settings (e.g.: temperature variances, lighting and sound variances, air quality differences, weather variances, etc.)
• Ability to work days, nights, weekends, and holidays as necessary and be reliable