Overview

Under direct supervision from the Event Manager or Event Coordinator. This position is responsible for serving in a variety of event related roles, including ticket taking, ushering, door monitoring, exhibitor services, parking lot attendant, patrolling all areas of property and parking lots, ensuring the safety of all guests, employees and contract labor while on premises; securing property during move in/out trade shows, conventions or events.

Responsibilities

Ticket Taker:

• Collect tickets, passes, etc. for admission into events; check for authenticity
• Prohibit access to guests without proper tickets, passes or other entry credentials
• Provide an accounting of tickets, passes, etc. collected
• Provide general event and facility information to guests

Usher / Door Monitor / Badge Checker / Bag Checker / Wanding:

• Direct guests to their seats and provide general information regarding the event and the facility
• Monitor entry and exit into facility events; prohibit access to guests without proper entry credentials
• Assist in maintaining order during events
• Provide general event and facility information to guests
• Check all guest bags for certain events
• Monitor the crowd during all events
• Wand guests for sanctioned sporting events, school functions, or any other event where weapons are not allowed inside the venue(s)

Parking Attendant:

• Assist the parking operation by directing vehicles in and out of the parking lot

Other General Duties:

• Be aware of the location and use of emergency alarms and equipment; follow established procedures in case of fire, disorder or any other emergency situation
• Observe general public; provide general information, directions and assistance to facility guests; report suspicious behavior or incidents to supervisor or Security,
• Maintain a high degree of visibility and professionalism

• Assist emergency and medical personnel by directing traffic and crowd control

• Communicate clearly and in a polite and courteous manner with staff, contractors and guests
• Perform other duties as required

Qualifications

• High school diploma or G.E.D.

• Must be 18 years of age or older 
• Valid driver's license required

• Must be able to stand and walk for long periods of time

• Ability to work with minimal supervision
• Strong customer service skills
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management
• Ability to work irregular hours including early mornings, days, night shifts, weekends, and holidays
• Professional presentation, appearance and work ethic
• Interact with emergency personnel; provide accurate descriptions and directions
• Ability to utilize two-way radios, monitor phones and closed circuit security cameras