Overview

Event Staff Members assist the Events Department with executing and overseeing guest services, ticket taking, and act as a liaison between the event manager/coordinator to the guests for each event.

This role pays an hourly wage of $14.00

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities

• Ability to direct and lead providing excellent customer service
• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• Assist guests for entry and exit into the complex
• Scan tickets and greet guests
• Assist fans in locating seats, access around the complex, and provide answers for any questions when asked
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make an unforgettable experience
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests in ADA accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow of large crowds
• Be knowledgeable about complex emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
• Perform other duties or tasks as assigned

Qualifications

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people
• Ability to stand for long periods of time
• You must be able to maintain a POSITIVE attitude while handling difficult situations
• Flexible schedule: Availability to work most events
• Evenings & Weekend availability is needed; holidays as needed