Overview

The Event Staff is the primary contact with the guests at the facility. Required to have knowledge of the building and its services also to provide a safe and enjoyable environment for the building patrons.

This role will pay an hourly wage of $10.00 to $12.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Job Expires 7/31/2024

Responsibilities

• Event Staff will work one of the following positions: Ticket Taker, Usher, Security, and Parking
• Enthusiastically greet and direct guests while performing assigned tasks (i.e. ticket scanning, directing guests to their seats, providing directions)
• Provide KCAC guests with accurate event and venue information.
• Identify and respond to emergencies according to emergency protocols. Involve event Supervisor or Manager as needed
• Proactively approach guests that may have an issue and/or complaint
• Creatively resolve issues/complaints and involve event Supervisor or Manager as needed
• Other duties as assigned by management 
• Must be able to work outside in any weather conditions (Parking & Security)
• Work flexible hours including evenings, weekends and holidays

Qualifications

• Experience in prior customer service preferred
• Demonstrated strong customer service skills
• Must have a friendly disposition and a smile
• Must be able to stay calm in stressful, fast-paced situations 
• Experience dealing effectively with conflict
• Ability to work in a variety of environments including but not limited to darkened corridors, around crowds, loud noise, flashing lights, and haze effects
• Ability to stand and walk for extended periods of time.