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Overview
This position is for a part-time Event Staff (Usher, Ticket Scanner & Door Guard) for events at the Federal Way Performing Arts and Event Center. Hours vary and are driven by the event schedule. Most events happen during evening hours and on weekends. We are looking for someone to join our team of Event Staff, take charge and show up for every shift with a great attitude to create the best show every time! Be the primary contact with the guests at the facility. Required to have knowledge of the building and its services also to provide a safe and enjoyable environment for the building patrons.
This role pays an hourly rate of $18.50
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until November 14, 2025.
Responsibilities
- Must be available for at least ½ of all events occurring within each month
- Experience in customer service
- Ability to manage high stress situations
- Able to be on feet for long periods of time
- Able to work a variety of events including children’s shows, theatre performances, and loud concerts
- Must have a pleasant and outgoing personality
- Must be friendly, courteous and polite with a positive attitude
Qualifications
- Be familiar with ticketing, seating locations, procedures and building policies
- Able to handle large groups of guests
- Maintain control of your assigned sections or area.
- Anticipate and correct any trouble situations in your area
- Know general building information and locations of various amenities
- Ensure areas are safe for patrons and staff.
- Monitor alcohol consumption and related issues
- Provide exceptional customer service to all patrons
- Perform other duties as assigned
