Overview

Out-going and fan-friendly individuals are needed to become members of the Chartway Arena/OVG360 Event Staff. Our Event Staff members will greet guests, check tickets and direct fans with the primary focus of providing the best possible experience from entrance to exit! The Event Staff Team Member position requires the flexibility to work evenings, weekends, and holidays as required.

Our Event Staff team is a critical role in the overall fan experience and is committed to providing all our guests with a safe, pleasant, and memorable experience during ODU Men’s and Women’s Basketball Games as well as all other events at Chartway Arena.  As a valued member of the Event Staff, you will our frontline employees as the first individuals guest see upon entering our arena. You will greet guests, check tickets, and direct fans with the primary focus of providing the best possible experience from entrance to exit.

This role will pay an hourly wage of $12.50. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Expiration date: June 30, 2024

Responsibilities

• Interact with guests who enter the facility ensuring a safe, and welcoming atmosphere for all in the facility. 
• Be proactive and personable in greeting and assisting guests to their seats.
• Scan event tickets ensuring that the proper ticket is being used to gain entry
• Provide accurate arena and event information and direct guests accordingly.
• Be familiar with the Arena’s policies and procedures, including emergency evacuation plans.
• Have the ability to anticipate needs, assess situations and act accordingly.
• Understanding of the arena layout including seat locations, hospitality spaces, concessions, and area around the arena and assist in managing with foot traffic flow for large crowds.
• Must be flexible with position assigned, understanding the duties may change based on need and/or situation.
• Standing, sitting, and being stationary in one area during the duration of the shift.
• Event Staff will work in loud and dark environments.
• Report any customer issues and building safety issues to supervisors.
• Other duties as assigned.

Qualifications

• Prior customer service experience (entry level or supervisory) preferred.
• Must have a positive and professional attitude and must possess outstanding communication skills.
• Requires attention to detail and ability to adapt to changing and high-pressure situations.
• Required to work autonomously as well as in a team setting in a respectful and courteous manner.
• Ability to read and interpret documents such as safety rules.
• Must be able to stand and walk for an extended period.
• Provide hospitality to guests before, during, and after events.

Minimum Required Qualifications:

• Outgoing and guest-friendly.
• Must pass background check
• Maintain a well-groomed appearance and be in proper uniform