Overview

Event Staff Members assist the Events Department with executing and overseeing guest services and ticket taking and act as a liaison between the event manager/coordinator and the guests for each event. 

This role will pay an hourly rate of $14.00. 

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until November 20, 2026.

Responsibilities

• Provide excellent customer service.
• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• Assist guests with entry and exit into the complex.
• Scan tickets and greet guests.
• Assist fans in locating seats and access around the complex and provide answers for any questions when asked.
• Being alert and proactive to potential hazards and reporting incidents when they occur.
• Monitor your assigned area for issues and opportunities to make an unforgettable experience.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Be knowledgeable about the complex emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
• Perform other duties or tasks as assigned.

Qualifications

• Experience in a hospitality or entertainment environment is preferred.
• Must love working with and helping people.
• Ability to stand for extended periods of time.
• Must be able to maintain a positive attitude while handling difficult situations.
• Must be able to work evenings, weekends, and holidays.