Overview

Total Mortgage Arena is a sports and entertainment venue, managed by Oak View Group and is located in the heart of Bridgeport, CT. The arena is home to the Bridgeport Islanders (AHL affiliate of the New York Islanders). In addition to the various sporting events held year-round, the arena plays host to various concerts, comedy shows, expos, and family shows. 

We are looking for individuals that want to help create unforgettable guest experiences while also striving to provide the best customer service possible. Some of the areas in which our event staff assist include ticket taker, security (bag checking), usher and crowd management. 

Salary: $15.69hr

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 12/31/2024

Responsibilities

• Responsibilities include, but are not limited to, ticket scanning, security screening, assisting with guest questions, responding to incidents inside the bowl and on the concourse, directing guests around the venue, etc.  
• Provide exceptional guest service during all events held at Total Mortgage Arena
• Monitor and report any potential unsafe situations to management  
• Foster a positive and enjoyable environment for all guests attending an event  
• Find opportunities to improve the guest experience 
• Engage guests in a proactive manner to answer questions and communicate security requirements, while ensuring they enjoy their time in the arena 
• Monitor assigned areas to ensure all security requirements and arena rules are being followed
• Maintain order at events, while keeping a cool head under pressure

Qualifications

• Must be able and willing to:  
• Stand and walk for four to six hours at a time  
• Have a flexible schedule and be able to work nights, weekends, and holidays when necessary 
• Work inconsistent and variable hours depending on event schedule 
• Read, speak and understand English (ability to speak multiple languages a plus, but not required)  
• Work in a variety of different environments, indoors and outdoors, which may contain loud noise, bright lights, and ranging temperatures  
• Must be comfortable around large crowds