Overview

The Event Set-Up Supervisor is responsible for overseeing the preparation, installation, and breakdown of all furniture and equipment required for event spaces at the MBCC. This includes meeting rooms, ballrooms, exhibit halls, pre-function areas, and exterior spaces. 
 
Under the direction of the Housekeeping Manager & Event Managers, this hands-on leadership role ensures that room sets meet client specifications, safety standards, and visual presentation expectations consistent with both convention center and hotel-style operations. 

This role will pay an hourly rate of $21.15

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 31, 2025.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Supervise, train, and direct full-time, part-time, and temporary labor for the setup and breakdown of all event spaces. 
• Review and interpret Banquet Event Orders (BEOs), event resumes, layouts, and diagrams to ensure room sets meet all client specifications and service expectations. 
• Conduct pre-shift team huddles and daily briefings to align on event timelines, safety protocols, and shift objectives. 
• Ensure all setups include appropriate tables, linens, skirting, chairs, staging, podiums, pipe and drape, AV tables, signage, risers, and specialty equipment. 
• Conduct pre-event inspections to confirm accuracy, cleanliness, and readiness of each space — ensuring high standards of visual presentation and uniformity. 
• Adjust room sets promptly in response to evolving client needs or last-minute requests, maintaining a professional and accommodating demeanor. 
• Lead or support turnovers of rooms between functions with a focus on efficiency and timeliness. 
• Coordinate multiple event turnovers throughout the day, especially in high-volume meeting space environments. 
• Serve as the primary on-shift point of contact for the set-up team, collaborating with Event Managers, Banquets, and AV teams to troubleshoot and resolve setup-related issues. 
• Maintain clean, safe, and organized back-of-house and equipment storage areas. 
• Track event-related inventory (tables, chairs, linens, risers, staging, signage) and report damages, shortages, or replacements. 
• Prepare and maintain billable documentation for labor, rental equipment, and event-specific requests to ensure accurate settlement. 
• Use internal systems to document shift completion, inventory usage, equipment issues, and turnover times. 
• Lead by example during peak periods, assisting with physical setup (including lifting, moving, and staging heavy equipment). 
• Train new staff on setup standards, safe material handling, visual setup guidelines, customer service, and SOP compliance. 
• Implement downtime strategies such as deep cleaning, minor equipment repairs, or refresher training sessions for team members. 
• Provide recommendations to leadership on operational improvements, staffing adjustments, and capital equipment needs. 
• Collaborate with the Housekeeping & Event Managers and Scheduling team to develop and adjust labor plans based on the 30-day event forecast. 

SUPERVISORY RESPONSIBILITIES: 

• Direct supervision of event set-up team including full-time, part-time, and temporary employees.  
• Partner with HR, Housekeeping, and Event Services leadership on hiring, training, evaluations, and corrective action processes. 
• Mentor and develop senior crew leads to support internal leadership growth and succession planning. Foster a work environment that emphasizes safety, efficiency, communication, and teamwork. 

Qualifications

EDUCATION & EXPERIENCE: 

• High school diploma or equivalent required; Associate degree or hospitality coursework preferred. 
• Minimum 2–3 years of experience in a supervisory event set-up role within a convention center, hotel, or public assembly venue. 
• Familiarity with Banquet Event Orders (BEOs), diagrams, and space planning tools such as Social Tables or AutoCAD. 
• Experience coordinating high-volume meeting space turnovers and managing simultaneous setups preferred.

SKILLS & ABILITIES: 

• Excellent organizational and time management skills with the ability to manage multiple priorities. 
• High attention to detail and spatial awareness for proper furniture placement and room aesthetics. 
• Strong interpersonal and communication skills; bilingual (English/Spanish) preferred. 
• Ability to work calmly under pressure, lead teams, and adapt to changing event needs. 
• Service-driven attitude with a proactive approach to guest and client requests. 
• Ability to operate, train, and enforce safe use of carts, dollies, lifts, and other handling equipment. 
• Understanding of typical meeting room setups including banquet, classroom, theater, cabaret, and U-shape styles. 

TECHNOLOGY SKILLS: 

• Proficient in Microsoft Office Suite (Word, Excel, Outlook). 
• Preferred experience with event management software (Social Tables, AutoCAD, Vectorworks). 

CERTIFICATES, LICENSES, REGISTRATIONS: 

• Valid driver's license  
• OSHA 10- or 30-Hour General Industry Certification preferred 
• Certified Meeting Room Setup (CMRS) – Event Service Professionals Association preferred 
• Forklift Certification preferred 
• Crowd Manager Training Certification preferred 

PHYSICAL DEMANDS:

• Must be able to frequently lift, push, and pull up to 50 lbs.  
• Requires standing and walking for long periods, climbing ladders, bending, reaching, and working at heights. 
• Must be able to maneuver equipment and carts across indoor and outdoor event spaces 

WORKING CONDITIONS: 

• Work is performed in both indoor and outdoor event environments with varying noise levels. 
• Must be available to work a flexible schedule including nights, weekends, holidays, and extended shifts during peak events. 
• Must be available to work flexible hours including evenings, weekends, holidays, and long shifts during major events.  

WORK SCHEDULE: 

• The work schedule of this position is based on business, event operations, and project needs. Must have the ability to work long and irregular hours which will require a flexible schedule availability including late nights, early mornings, weekends or holidays and the ability to remain available 7 days per week.