Overview

The Event Services Manager is primarily responsible for overseeing all aspects of the events taking place in the venue including developing, coordinating, and supervising all event related activities key to the operation of the facility including but not limited to maintaining admissions staffing plans, labor management, collection and distribution of event information from promoter/show representatives/sports teams, billing preparation/support, customer service representation to our guests and logistics of departmental activities relating to events.

This role pays an annual salary of $65,000-$70,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 5, 2025.

Responsibilities

• Advance each show/event with appropriate show/promoter representative in a timely fashion
• Communicate all event information to the appropriate Departments and staff
• Scheduling all admissions staff for events
• Develop, implement and manage event admissions plans in conjunction with event security provider and appropriate show/promoter representatives
• Develop accurate event seating information with the Box Office Manager and Operations Manager, and ensure that event set-ups are accurate
• Communicates in a timely manner with each Department Head regarding specific needs and information for each event
• Prepares and distributes Event Data Sheet to all staff and Departments in a timely manner
• Prepares post event report for all events coordinated
• Meet with facility sports tenants to collect and distribute game requirements and coordinate efforts to produce tenant events
• Trains and effectively communicates with staff regarding responsibilities and expectations.
• Work with promoters and agents to coordinate facilitate client needs for each event and provide cost estimates as required/requested
• Preparation of and submission of expenses for event settlement. Attend settlement if required
• Works with Finance on event related reports
• Executes other operational duties as assigned
• Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions.
• Prepares or assists with preparation of a daily and monthly report of business transactions.
• Assisting with Chargeback disputes.
• Assist Finance with Monthly Reconciliation of accounts.
• Supervises and schedules ticket takers
• Works with staff to develop and maintain a service-oriented attitude
• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints.
• Hire, train, schedule, and manage all part-time Box Office ticket sellers and supervisors.
• Submit events to Box Office Director for programming as needed; manage all inventory requirements, special offers and programs on behalf of venue and promoter.

Qualifications

• Bachelor’s Degree in Business, Sports Management, Marketing or other related field required.
• 4- 6 years of increasingly responsible ticketing experience, preferably with sports/entertainment facility
• Experience with large-scale events in an arena, stadium, or concert setting of a similar or larger size is highly desirable.
• Experience training and managing staff.
• Must be able to work independently, as well as train, manage, and motivate others.
• Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Position requires the ability to accommodate a flexible schedule including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
• Must be able to work with the public and possess conflict resolution skills.
• Must be adaptable with the ability to work under pressure to meet deadlines. 
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days.