Overview

The Event Security Supervisor is responsible for the supervision of all Event Security Staff and for providing safe and secure service at all PeoplesBank Arena and Pratt & Whitney Stadium events by assisting with planning, monitoring, directing, delegating, and managing all functions of the Event Security Staff. 

This role pays an hourly rate of $27.07

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until October 10, 2025.

Responsibilities

• Direct, train, instruct and oversee the daily performance of the Security Staff, assists the Lead Supervisor with employee issues and discipline
• Assist in conducting pre-shift meetings in a timely manner and assigning staff positions along with reviewing any pertinent information regarding the day’s event
• Assist in the setup, breakdown, and operation of walk-through magnetometers and wands
• Enforce facility rules, policies and procedures and report incidents as they occur and coach those employees in violation (performance, attendance, uniform, cellphones, harassment, injury, etc.)
• Make immediate decisions and communicate with Security staff in emergency situations
• Supervises all Security activities for events at the venues to ensure high level of guest satisfaction in all pertinent areas of event experience
• Works cooperatively with all local law enforcement (police, fire, EMT, etc.)
• Work closely with other building staff to identify, troubleshoot, and resolve issues to ensure effective and professional event management
• Assist in conducting post-event meetings to discuss the event and any incidents that may have occurred
• Complete and submit event recap and incident/injury reports with appropriate documentation in a timely manner
• Perform other duties and responsibilities as assigned

Qualifications

• High School Diploma, GED or equivalent, required
• Valid CT State Guard Card, required
• Knowledge of characteristics of events, including crowd management and control techniques and must have the ability to anticipate needs, assess situations and act accordingly
• Principles and practices of effective security and employee supervision in an arena setting
• Must have the ability to work flexible schedule including long nights, early mornings, weekends, and holidays as needed
• Self-motivated with excellent interpersonal and communication skills and the ability to function independently as well as part of a team and make management decisions in a fast-paced high-pressure environment, while remaining calm and flexible in times of stress
• Proven exceptional guest and client service capabilities and exercise sound judgement to diffuse volatile situations
• Knowledge and skill in effective radio communication