Overview

Under the direction of the Director of Events and Security & Security Manager, the Event Security is responsible for maintaining the safety of the PPL Center, employees, patrons, and visitors. Event Security staff enforce all rules, regulations and policies of the PPL Center. 

This role will pay an hourly wage of $14.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 6/30/2024

Responsibilities

• Provide excellent service to all guests, staff, and visitors of PPL Center
• Follow and enforce PPL Center policies, procedures, and code of conduct to protect the safety and well-being of all guests and the facility
• Monitor entry and exit points to various areas of PPL Center, both public and back of house, having knowledge of all rules and regulations for admittance to your area and knowledge of authorized credentials
• Screen employees, vendors, and guests and their personal property while properly operating and monitoring metal detectors, to include hand wand and contact searches as required or requested
• Take proactive measures to maintain safe habits and standards
• Investigate incidents as required, in such situations as injuries, property damage, theft/loss and misconduct
• Quickly respond to any crowd control/management issues, break up physical altercations, provide escorts to unruly guests when ejections are warranted;
• Aid in the orderly evacuation of PPL Center during emergencies
• Provide security escorts when requested and/or required
• Have knowledge of building layout, including restrooms and exits
• Inform Supervisor of developing issues before they occur
• Assist in seating discrepancies and clearing aisles
• Be aware of all special functions or activities that occur in the arena
• Write detailed reports to maintain accurate records in the event of further investigation or litigation in the future
• Perform all other duties as assigned

Qualifications

• Must be at least 18 years old
• High School diploma or GED, previous security experience preferred but not required
• Effective oral communication and writing skills in the English; additional languages a plus
• Ability to interact with guests and staff with a professional and friendly appearance and attitude
• Ability to work independently with minimal supervision and as part of a team
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays
• Must be able to stand or walk constantly for extended length of time
• Must be able to work indoors and outdoors in all weather conditions
• Must be able to work in an environment of moderate to loud noise levels