Overview

This position has a Commitment to Excellence in guest service, while providing necessary safety and security support to guests visiting the PPG Paints Arena.

Will be required to join the union, upon invitation, following 90-day probationary period.

This role will pay an hourly wage of $17.45. 

Benefits for PT roles: 401(k) savings plan and 401(k) matching. 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline

Responsibilities

• Deliver superior guest service while ensuring proper building and governmental protocols are being followed.
• Respond to requests for assistance from staff and visitors for a variety of security issues (fire, medical emergencies, etc.)
• Ensure all safety and building guidelines are being followed, and proper security checks are conducted during guest entry.
• Assist in the control and safety of all guests that visit the facility.
• Ensure crowd control stays at a reasonable level and assist in emergency situations and conflicts as needed.
• Interact with the public and all levels of management and fellow employees.
• Enforce rules and regulations of the facility.
• Provide directional assistance, as needed, by being knowledgeable about locations throughout the facility.
• Provide professionalism, courtesy, and respect to all guests and fellow employees.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to work with minimal supervision
• Strong customer service skills
• Good written, verbal and interpersonal skills required
• Professional presentation, appearance and work ethic
• Ability to work irregular hours including, nights, weekends and holidays
• Ability to interact with all levels of staff including management.
• Must be 18 years of age or older

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position will require a large amount of standing, walking, climbing, stooping, and possibly heavy lifting
• Position may require working in both indoor and outdoor settings and may be subjected to adverse conditions, including contact from hostile people
• This position may be exposed to high noise levels.