Overview

A member of the Event Security Team reports directly to the Security Manager. The position is to assure the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena. The Event Security team is a vital component of the Arena in assuring safety and a positive guest service experience – a positive attitude and a positive appearance are essential.

This role pays an hourly rate of $22.00. 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until June 19, 2026.

Responsibilities

• Provide exceptional customer service to all guests.
• Possess a positive attitude and facilitate teamwork and respect among co-workers.
• Welcome guests, provide directions, and answer any questions that may arise.
• Monitor, patrol, secure areas of the arena and check/monitor credentials.
• Provide assistance to guests with special needs or wheelchair access.
• Resolve guest complaints quickly and exceed the guests’ expectations.
• Enforce building policies and event procedures.
• Maintain order and ensure crowd safety.
• Assist and direct guests in a variety of situations including emergencies.
• Perform wanding of patrons and monitor entry of patrons through metal detectors.
• Communicate efficiently and clearly with co-workers/supervisors.
• Follow all incident procedure protocols and documentation when necessary.
• Other duties as assigned.

Qualifications

• Active State of Maryland Security Guard Certification (commonly referred to as a Maryland Guard Card). This certification must be maintained in active status for the entire duration of employment.
• Previous experience as Event Securiity preferred.
• Must possess the ability to perform all essential duties and responsibilities in a satisfactory manner.
• Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
• Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.