Overview

A member of the Event Security Team reports directly to the Director of Security and Security Manager. The position is to assure the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena.  The Event Security team is a vital component of the Arena in assuring safety and a positive guest service experience – a positive attitude and a positive appearance are essential.

This role will pay an hourly wage of $22.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

Essential Functions and Responsibilities

• Provide exceptional customer service to all guests.
• Possess a positive attitude and facilitate teamwork and respect among co-workers.
• Welcome guests, provide directions, and answer any questions that may arise.
• Monitor, patrol, secure areas of the arena and check/monitor credentials.
• Provide assistance to guests with special needs or wheelchair access.
• Resolve guest complaints quickly and exceed the guests’ expectations.
• Enforce building policies and event procedures.
• Maintain order and ensure crowd safety.
• Assist and direct guests in a variety of situations including emergencies.
• Perform wanding of patrons and monitor entry of patrons through metal detectors.
• Communicate efficiently and clearly with co-workers/supervisors.
• Follow all incident procedure protocols and documentation when necessary.
• Other duties as assigned.

Qualifications

Required Experience & Qualifications:

• To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner. Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
• Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs, including securing reliable transportation to and from the arena during non-traditional business hours.
• Extensive time spent with moderate to loud noises.

• Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
• Exposure to flashing lights

• Frequent bending, standing for long periods of time, extensive walking through the building.
• Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved.