Overview

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $60,000 to $75,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 5.18.24

Responsibilities

• Acts as primary client contact during all phases of event management, ascertain client requirements for event set-up, security, ticketing, etc. to ensure event runs as requested.
• Directs, supervises Event Services Staff, to include Ushers, Ticket Takers, Security Personnel, EMT’s, F&B & Guest Service Personnel, and outside contractors/3^rd party vendors.
• Lead site visits with clients for all assigned events.
• Initiate and distribute required paperwork to communicate client requirements to appropriate facility Departments.
• Ensures facility rules, regulations, policies and procedures are enforced and adhered to.
• Anticipate problems and develop appropriate solutions. Investigates, analyzes and solves operations problems and complaints.
• Assists in inventory, order and maintenance of Event Services equipment.
• Prepares work-orders, event lay-outs, and post event notes for each event.
• Provide clear, concise, and timely communication of directives to department staff.
• Inspects completed work for conformance to standards.
• Observe and submits maintenance request orders for repairs and damages.
• Act as point of contact for events and provide clients with updates as necessary for each event.
• Monitor the compliance of standard operating procedures of the Event Services Department.
• Work with relevant departments to ensure the prompt invoicing of clients.
• Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Abides by all Human Resources Policies and Procedures.
• Serves as Manager on Duty as required during scheduled events.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Hospitality, Management, Business, or related field, plus (3) three years of managerial experience in a convention center sector or equivalent combination of education and experience preferred.
• Work independently exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Excellent organizational, planning, and interpersonal skills.
• Good oral, written and computer skills.
• Ability to prioritize multiple projects.
• Ability to demonstrate problem-solving and communication skills.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Operate standard office equipment and personal computer using MS Windows, MS Excel, MS Outlook, MS Word.
• Must be able to stand or walk for the duration of the shift and must be able to carry and lift according to industry standards.
• Supervisory experience required.
• Ability to work long and irregular hours that may vary to functions and may be include day, evening, weekends and holidays.
• Professional presentation, appearance and work ethic.
• Certified Meeting Professional (CMP) preferred.
• Experience in event management software (Ungerboeck) preferred.