Overview

The Event Manager will manage every aspect of their assigned events from the advance planning through the end of the event; oversee building and t-shirt security, guest services, and interact with local public safety officials to ensure events run smoothly. This position reports to the Director of Operations.

This role pays an annual salary of $45,000-$50,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 7, 2025.

Responsibilities

• Directs two hundred part-time event staff (ushers/ticket takers/back of house security/parking employees to strategically enhance the guest and client experience for over 200 events per year.
• Develop and implement a comprehensive guest service program.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Creates AutoCAD for events.
• Consult exhibit managers, promoters, athletic representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly.
• Keeps clients informed as to the status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements, and other relevant details.
• Prepares cost estimates and monitors final billing.
• Maintains event-related reports, information, and files. 
• Ensure staff compliance with all applicable company policies and procedures.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Maintain event operations equipment (radios, metal detection wands, etc.).
• Make hospitality arrangements as needed.
• Create and distribute detailed information sheets before every event.
• Prepare and approve payroll for all event staff.
• Review emergency planning procedures with all event staff for each event.
• Provide leadership and guidance for event personnel.
• Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed.
• Develop collateral materials for employees and fans such as the Accessibility Guide, Event Handbook, and Guest Services Assistance Documents.
• Act as manager on duty as required.
• Create work schedules for event staff, medical, police, maintenance, and operations.
• Recommend and evaluate required event staffing levels
• Investigate and resolve event-related complaints, ensuring customer satisfaction.
• Assist in the preparation of the building to meet the requirements of upcoming events/shows.
• Develops and maintains effective working relationships with clients, partners, and all Stakeholders.
• All other duties as assigned.

Qualifications

• 3-5 years' experience managing events/operations in a large-scale event setting.
• Bachelor's Degree in Sport/Event Management, Hospitality, Training & Education, or Business Administration, or an equivalent combination of education and experience in the field.
• At least two years' experience in a management position with full supervisory and decision-making responsibility, preferably managing a large staff.
• Passion for providing the highest quality service and putting guests' needs before their own needs first.
• Must be a creative problem solver who can identify solutions and address guest concerns efficiently and professionally while remaining calm under pressure.
• Must be adaptable with the ability to work under pressure to meet deadlines.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Ability to work event nights, weekends, and holidays as required.
• Auto CAD experience required
• Knowledgeable in ADA code and compliance
• Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, etc.
• Event and Operations experience with large-scale events in a stadium, concert, or multi-use facility setting of a similar size (10,000 seats) is highly desirable.
• Experience servicing various stakeholders and demographics.
• Ability to manage multiple tasks and prioritize needs efficiently.