Overview

The Event Manager provides professional client services support in the planning, organization and management of events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through the conclusion, by performing personally or through coordination with colleagues, clients and vendors.  Additionally this position oversees the Guest Services Team and works closely with visitors, stakeholders, industry partners, guests, in-house services and other colleagues to coordinate and enhance our guest experience. 

This role pays an annual salary of $70,000 to $75,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 19, 2025.

Responsibilities

• Meets with client groups to plan and organize assigned meetings and/or events.
• Ensures successful planning and logistical requirements for events.
• Assists clients/tenants in determining manpower requirements (i.e. security, crowd control, private security, Guest Services and police).
• Provides clients/tenants with technical and physical data on facility (i.e. electrical, sound, lighting and plumbing).
• Acts in a sales role for rental of convention center equipment and sells services of departmental personnel.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
• Advises clients of building policies, fire regulations and other governing districts that may impose regulations on client.
• Advises clients of most advantageous utilization of space.
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Prepares diagrams for special room set-ups.
• Prepares cost estimates and monitors final billing.
• Secures required tenant insurance.
• Provides clear, concise and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or services needs.
• Monitors and supervises facility set-up, Guest Services and Security staff as necessary.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follow-up on all client requests, concerns and problems.
• Oversees event notifications
• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
• Serves as manager on duty as required.
• Maintains the proper image and generates positive public relations with patrons and staff.
• Works extended/irregular hours including nights, weekends and holidays as needed.

Guest Services

• Oversees the development and implementation of guest services goals and priorities relating visitor information services.
• Supervises staff in accordance with policies, procedures and applicable laws.

Other

• Participates in safety programs to achieve safety goals.
• Assists the department and organization with various projects and special assignments as needed.
• Performs other assigned duties as required.

Qualifications

Education:

• Bachelor’s degree (BA) in hospitality, business or related field from a four-year College of university or equivalent experience on a year for year basis for the degree is preferred.

Experience:

• 3-5 years of event planning experience and/or training.
• Working knowledge of the principles of event facility management, services and equipment.
• 3 years previous communication / information services experience; and
• Extensive knowledge of the Palm Springs area including hotels, restaurants, retail and entertainment; and
• Experience as a supervisor or manager is preferred.

Skills and Abilities:

• Ability to work both in a team and independently.
• Exceptional communication skills both verbal and written.
• Excellent organizational, planning and interpersonal skills.
• Ability to prioritize multiple projects.
• Demonstrated problem-solving and communication skills.
• Communicate effectively both verbally and in writing.
• Establish and maintain effective working relationships with tenants, employee, business partners and the public.
• Professional presentation, appearance and work ethic.

Technology

• Working knowledge of MS office programs including Excel, Word and PowerPoint.
• Experience with an automated event booking system is preferred.

Physical Demands

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Ability to work both indoors and outdoors as required by event.
• Ability to work extended periods of time both walking and/or standing.
• Ability to lift up to 40 lbs.