Overview

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; provides professional client services support in the planning, organization, and management of events within the facility.  Monitors the logistics of these events and all event coordination tasks after booking and through to their conclusion. Coordinate communication between event staff and delegate assignment and be responsible for and ensure overall customer and lessee satisfaction and experience.

This role pays an annual salary of $60,000-$75,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 10th, 2026.

Responsibilities

• Direct all facility staff in delivering facility services for events and resolving event related problems.
• Directs and participates in pre-event planning, reviewing any history of the event, initiating correspondence and conferences with the event planner, their suppliers, and Navy Pier staff.
• Compiles and reviews events and contractor charges with appropriate OVG360 staff and event planner, prepares proper documentation for invoice preparation and assists in the follow-up on collections.
• Conducts post-event meetings with the event planner and their contractors as necessary to evaluate services provided.
• Conducts tours of the facilities for potential customers, explains services and facilities available, describes how they may best be used by the event, and determines the needs of the potential event.
• Assists with preparing pricing estimates for prospective meetings.
• Monitors and ensure compliance with contractual responsibilities of all parties.
• Prepares pre-event planning documents and instructions.
• Ensures compliance with all facilities and appropriate governmental rules and regulations by the event planners and all service providers working on the event.
• Provides clear, concise, and timely communication of directives to other departments.
• Implement facility rules, regulations, policies, and procedures.
• Maintains the proper image and generates positive public relations with patrons and staff.
• Works with internal service partners to provide quality service to customers.
• Serves as Liaison for all facility clients to ensure highest level of customer service for all external service providers.
• Establish new standards of customer service by working with departments in the facility.
• Participates in the training and supervision of other Event Managers.
• Perform other job-related duties as assigned.

Qualifications

• 3-5+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field preferred.
• Strong oral and written communication skills.
• Strong computer skills in Microsoft Office applications, word processing, and Internet.
• Knowledge of operational characteristics of events.
• Ability to identify the needs of users of the facility.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of principles of supervision, scheduling, and training employees.
• Demonstrated familiarity with facility use contracts.
• Knowledge of fire and public safety regulations.
• Knowledge of A/V equipment and electronic systems in public assembly facilities.
• Experience with budget preparation and control.
• Familiarity with terminology used in entertainment/convention/public assembly settings.
• Experience with AutoCAD is preferred but not required.