Overview

The Event Manager is an integral part of the Dacotah Bank Center team, ensuring the successful planning and execution of events of all sizes and types. This role involves partnering with clients, managing event logistics, and working closely with internal departments to deliver exceptional experiences. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative environment.

This role pays an annual salary of $45,000-$55,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 12, 2025.

Responsibilities

Client Relations & Sales

• Serve as a primary point of contact for clients, addressing inquiries and guiding them through event planning and rental processes.
• Cultivate and maintain strong relationships with clients, event planners, vendors, and industry stakeholders.
• Collaborate with clients to understand event needs and deliver exceptional experiences.
• Conduct sales prospecting and outreach to generate leads and secure bookings.
• Facilitate site visits and planning meetings with prospective and confirmed clients.

Event Planning & Execution

• Advance, plan, service, and supervise events to ensure smooth execution.
• Act as the Manager on Duty for assigned events, overseeing all on-site operations.
• Coordinate communication between building staff, contractors, vendors, and show staff during load-in, event execution, and load-out.
• Prepare detailed event data sheets, timelines, and instructions for internal teams.
• Ensure hospitality, security, and special arrangements are in place as needed.
• Monitor and resolve event-related issues and client concerns promptly and professionally.
• Assist in preparing the venue to meet event requirements, including setup oversight.

Reporting & Data Management

• Manage and maintain the scheduling calendar and CRM/booking platform with up-to-date event information.
• Track event data and compile reports, including:
• Monthly and annual reports
• Revenue projections and booking statistics
• KPI tracking and post-event customer feedback
• Assist with preparing presentations, proposals, and performance metrics.

Financial Coordination

• Assist with pre-show event financial estimates and post-show settlements.
• Support budget tracking and reconciliation as related to assigned events.

Team Leadership & Collaboration

• Direct, train, and evaluate direct report coordinator.
• Work closely with all internal departments — including operations, marketing, ticketing, and food & beverage — to ensure seamless event delivery.
• Assist in developing and implementing sales strategies and marketing initiatives to drive event bookings and promote the Center.

Safety, Compliance & Customer Service

• Review and communicate emergency procedures for each event.
• Coordinate with municipal officials, security personnel, and emergency services as needed.
• Maintain a strong customer service focus, ensuring a positive guest experience for clients and patrons.

General Responsibilities

• Maintain a flexible schedule, including evenings, weekends, holidays, and long hours as needed.
• Represent the Dacotah Bank Center and Oak View Group with professionalism and dedication.
• Perform other duties and responsibilities as assigned.

Qualifications

• 3+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid drivers’ license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required