Overview

Responsibilities

• Manage every aspect of their assigned events from the advance planning stages through to the end of the event.
• Serves as primary on-site contact and facility representative for all assigned events.
• Advance each show/event with appropriate show/promoter representative in a timely fashion.
• Lead site visits and meetings with clients for all assigned events.
• Anticipate problems and develop appropriate solutions.
• Communicate all event information to the appropriate Departments and staff.
• Distributes accurate event seating information with the Box Office Manager and Operations Manager and ensures that event set-ups are accurate.
• Communicates in a timely manner with each Department Head regarding specific needs and information for each event.
• Prepares and distributes Event Data Sheet to all staff and Departments in a timely manner.
• Prepares post event report for all events coordinated.
• Assist with the completion of pre- and post-show event financial estimates.
• Review and evaluate required event staffing levels with the Event Services Manager.
• Communicates with vendors and contractors for set-up requirements and required labour.
• Foster and maintain a collaborative relationship with tenant teams and long-standing partnerships.
• Prepare event estimates as assigned by General Manager or designate.
• Executes other tasks as assigned by Events Department Manager or Director of Operations.
• Proactively provides excellent customer service to external and internal guests. Using resources to resolve issues as they arise.
• Participation in Company committees and initiatives.
• Continually improving Department’s performance and reputation.

Qualifications

• 3+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.
• Familiarity with terminology used in entertainment/convention/public assembly settings.
• Post-Secondary education from an accredited college/university with major coursework in facility management, hospitality management, business, or related field.
• Strong oral and written communication skills.
• Possesses problem solving skills and an ability to work under pressure and in a high stress and fast-paced environment while prioritizing multiple projects at once.
• Strong computer skills in Microsoft Office applications, and other business-use programs or software.
• Knowledge of various practices and techniques including, but not limited to, crowd management and control, customer service practices and fire and public safety regulations.
• Ability to identify the needs of users of the facility.
• Ability to maintain an excellent public image for the facility.
• Experience with budget preparation and control.
• Experience with AutoCAD is preferred but not required.
• Ability to walk and stand for an extended period of time.
• Able to work a flexible and sometimes demanding schedule; including long shifts, late nights, early mornings, weekends, and holidays as required.

ACCOUNTABILITIES:

• Supervise operations as pertaining to event set-ups, and safety within the building. 
• Competent as defined by the Occupational Health and Safety Act.   
• Maintain a high standard of excellence in regard to public perception, customer relations, and employee commitment. 
• Make sure that the building is safe and ready at all times, for whatever the building is needed for.

INTELLECTUAL/SOCIAL DEMANDS:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in a leadership role; this requires directing others either verbally or in writing to complete tasks in the prescribed time frame. This position also requires constant use of interpersonal skills including ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients and co-workers.

PHYSICAL DEMANDS:

While performing the essential functions of the job, constantly moves about the facility and event site before, during and after events to service clients and supervise staff; may be required to lift or move items up 50lbs; constantly communicates via telephone, email and in-person with others to exchange accurate information.

WORK ENVIROMENT:

The essential functions of this position are usually performed indoors. The noise level in the work environment can range from minimal to loud during events.