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Overview
The Door Manager oversees all entry and exit operations at the music festival, ensuring efficient guest flow, ticket validation, wristbanding, and compliance with security and safety policies. This role manages door staff and works closely with security, box office, and festival management to deliver a smooth and positive entry experience for guests.
This is a seasonal role from September 9, 2025 and will end on November 20, 2025.
This role pays an daily rate of $700.00
This position will remain open until November 20, 2025.
Responsibilities
- Supervise entry and exit points, including ticket scanning, wristbanding, and re-entry processes.
- Manage and schedule door staff, ensuring adequate coverage during peak times.
- Coordinate with security teams to monitor crowd flow, prevent bottlenecks, and handle prohibited items.
- Ensure proper verification of tickets, passes, IDs, and credentials.
- Resolve guest entry issues quickly and professionally, escalating when necessary.
- Communicate policies to staff and guests regarding re-entry, VIP/artist access, and restricted areas.
- Monitor compliance with alcohol service age restrictions and event safety regulations.
- Track and report on guest flow, ticketing issues, and door operations.
- Support emergency procedures at entry points when required.
- Provide post-event feedback on staffing, guest flow, and improvements for future festivals.
Qualifications
- Previous supervisory experience in festivals, live events, venues, or hospitality strongly preferred.
- Strong leadership and communication skills to manage front-line staff in high-volume environments.
- Knowledge of ticketing and access control systems (e.g., Ticketmaster, Eventbrite, RFID wristbands).
- Excellent customer service and conflict-resolution skills.
- Ability to stay calm and make quick decisions under pressure.
- Strong organizational and multitasking skills.
- Flexible availability for long shifts, evenings, weekends, and outdoor work.
- Experience collaborating with security and operations teams is a plus.
