Overview

The Director of Ticketing is responsible for leading all ticketing operations for the Regions Arena and Saenger Theatre, ensuring accurate event builds, seamless ticket sales execution, and exceptional customer service. This role oversees the management of ticketing systems, event manifests, pricing strategies, and financial reconciliations, while maintaining strong relationships with promoters, vendors, and internal departments. The Director of Ticketing also leads and develops box office staff, ensures compliance with industry standards, and drives operational efficiency through reporting, process improvements, and technology expertise. This position plays a critical role in supporting revenue generation and delivering a high-quality guest experience across all events.

This role pays an annual salary of $80,000-$90,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 7, 2026.

Responsibilities

• Ensure that an accurate building manifest for the new venue is created in the ticketing system.
• Oversee builds for all arena events in Ticketmaster and manage all necessary holds for approximately 80 concerts/entertainment events and 45 community/rental events each year.
• Develop and maintain relationships with promoters and their respective ticketing personnel.
• Assist in the preparing, implementing, and controlling all aspects of season ticket renewals, pricing, incoming payments, and payment plans.
• Manage relationships with third-party vendors.
• Develop accurate and insightful reports on ticket sales and services as requested.
• Support and aid in the hiring, managing, and training of ticket office staff.
• Act as lead in software, including training for staff, and actively seek out knowledge in all software in order to be the team expert in technology as it relates to the ticket office and ticketing.
• Ensure the team is adhering to all PCI Compliance standards.
• Work as the main facilitator for reconciliations with the finance department.
• Communicate openly with Premium Sales department on all aspects of ticket operations.
• Ensure supplies necessary are available for ticket operations (ticket stock, season tickets, forms, envelopes, etc.).
• Oversee and provide enhancements to box office protocol.
• Act as one of the primary Manger on duty at assigned events held at the arena.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in a related field or a combination of related education and work experience.
• 5-7+ years of entertainment ticketing experience. Experience with large-scale events in a concert setting at an arena (5,000+), stadium, or similar is preferred.
• Experience with the Ticketmaster suite of products is required, including Host, Archtics (as a superuser), TM1, TM Entry, and mobile technology.
• Minimum of 3 years of supervisory experience managing a team.
• Ability to lead with a team mentality that inspires and energizes staff to do their best while feeling supported.
• Proficient in MS Office with Salesforce or similar CRM experience.
• Strong written and verbal interpersonal skills.
• Skilled in conflict resolution.
• Ability to effectively collaborate with internal teams and external stakeholders with a positive attitude, professionalism, resourcefulness, and integrity.
• Excellent organizational skills and attention to detail