Overview

The Director of Sales position will manage, supervise and coordinate the activities and operations of the Sales Department; to schedule and book, facility events, work in partnership with marketing department; and to provide highly responsible staff assistance to higher-level management staff.

This role pays an annual salary of $78,000-$88,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until February 20, 2026.

Responsibilities

• Assume management responsibility for all services and activities of the Convention Sales Division including the scheduling and booking of all facility events; and sales materials, proposals, sales calls and contracts.
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Sales programs and activities.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the Assistant General Manager; implement improvements.
• Select, train, motivate and evaluate all convention sales personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Plan, direct, coordinate, and review the work plan for providing marketing, booking and sales services; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Participate in the development of the annual budget for the convention center; forecasting sales, staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as necessary.
• Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangement; finalize all booking arrangements; prepare contracts; negotiate rental and other rates as required.
• Conduct tours of facility for potential licensees; answer questions and provide information regarding facility capabilities.
• Direct and plan promotional projects and coordinate focused marketing programs; develop strategies for new markets and clients.
• Participate in the development of all facility advertising and marketing materials; analyze facility rental rates, schedules, and labor rates and modify as necessary.
• Participate on a variety of committees; attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of sales and marketing.
• Plan and organize facility events efficiently.
• Oversee the scheduling and booking of all facility events; serve as a liaison with outside promoters, permittees, and presenters as well as other departments and divisions; negotiate and resolve significant and controversial issues.
• Provide responsible staff assistance to the facility Assistant General Manager as necessary; prepare and present staff reports and other related correspondence.
• Respond to and resolve difficult and sensitive inquiries and complaints.
• Interpret and apply administrative and departmental policies and procedures.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contracted in the course of work.
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the OVG360 customer service principles
• Perform related duties and responsibilities as required.

Qualifications

• 5-7 years of increasingly responsible sales and marketing experience for a stadium, arena, convention center, or performing arts facility including some supervisory responsibility.
• A Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
• Skilled in all customer service and administrative procedures established by the convention center.
• Skill in public relations, oral and written communications, public speaking, contract negotiations,
• Experience with modern and complex principles and practices of sales and marketing.
• Experience with supervision, training and performance evaluation.
• Familiarity with pertinent Federal, State, and local law codes and regulations.
• Ability to demonstrate supervisory and leadership skills and a thorough knowledge of convention planning and related activities.
• Advanced computer proficiency and Microsoft products knowledge, to include: Excel, Word and Outlook.
• Ability to identify potential problems and make plans for corrective action.
• Some travel as needed.