Overview

The Director of Premium Sales & Services plays a key role in providing best-in-class service to the premium seating members at Vanderbilt University Athletics. This role is a hybrid sales and service role that requires a proactive problem solver with a strong work ethic, good attitude, and a commitment to teamwork. This role includes an open, non-traditional schedule that requires the ability to work all events and possible nights and weekends.

This role pays an annual salary of $95,000-$105,000 and is bonus eligible.

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until November 27, 2026

Responsibilities

• Serve as primary contact for premium member accounts for Vanderbilt Athletics.
• Responsible for developing and maintaining strong relationships with premium clients through phone calls, emails, in-seat visits at events, face-to-face appointments, and community networking events.
• Provide knowledge and assist premium members with maximizing their accounts.
• Be attentive and respond to all customer requests, concerns, and inquiries within 24 business hours.
• Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue.
• Research, prospect, and establish potential group Leaders through daily phone calls, emails, and social networks.
• Attends all events to further enhance and develop relationships with premium members.
• Works with other department stakeholders to ensure all aspects of the premium experience are best-in-class.
• Participate in the planning and implementation of premium and corporate partner events.
• Responsible for negotiating, authoring, and submitting finalized contracts and BEOs to the operations’ leadership and other venue staff according to event space rate sheets and minimum food & beverage sales guarantees.
• Maintain accurate records for all Catering sales activities in conjunction. 
• Communicate daily with Director of Premium, culinary staff, catering staff, and Operations Staff about the needs of our guests and their expectations
• Maintain an extensive client database for follow-up sales calls and contact (in person, phone, email, mail, etc.) with daily or weekly lead tracking.
• Assist with follow-up of guests' experience at the venue, ensuring that all issues have been addressed. 
• Lead catering sales meetings as well as other operational / venue meetings as required.
• Assist in the planning and coordination of catered events as directed. 
• Serves as primary group and event contact once the contract is signed; approves any inventory or other changes and responds to questions or concerns in a timely manner. 
• Assists with oversight of accounts receivable in conjunction with assigned events. 
• All other duties as assigned

Qualifications

• Bachelor's degree or the equivalent training & experience preferred.
• 5-7+ years of related hospitality sales experience (preferably catering sales), with verifiable sales success. 
• Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets, and menu development. 
• Ability to work independently both on and off venue property with little supervision or oversight. 
• Able to manage multiple projects simultaneously in a fast-paced environment
• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating Word documents, Excel spreadsheets, and email). 
• Ability to adhere to a high standard of business etiquette and professional verbal and written communication. 
• Ability to consistently represent the company in a professional, positive, and knowledgeable manner. 
• Ability to adhere to the highest standard of confidentiality and discretion. 
• Demonstrated ability to produce detail-oriented, accurate work. 
• Ability to work a varied schedule, which may include weekends and evenings, as required to ensure an outcome. 
• Proven ability to make solid, appropriate, and independent decisions.