Overview

The Director of Premium is responsible for the comprehensive oversight of all suites, clubs, and premium catering operations within the venue. This role ensures exceptional service standards, drives premium revenue performance, is responsible for generating, managing, and coordinating outside catering sales, and supports all operations as needed to achieve overall departmental profitability. The Director of Premium leads all venue activities with a strong focus on service execution, operational efficiency, staff development, and guest satisfaction. This position actively supervises, coaches, trains, and mentors staff to uphold OVG's quality and service standards while fostering a positive, professional, and collaborative work environment. The  Director of Premium also enforces all OVG operating and compliance policies, manages event service requirements from planning through execution, and contributes to employment-related decisions, including hiring, training, performance management, and corrective action.  

This role pays an annual salary of $100,000-$115,000 CAD. 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until July 31, 2026.

Responsibilities

• Lead all aspects of premium operations, including suites, club spaces, and VIP areas.
• Develop and execute strategies to maximize premium revenue, retention, and upsell opportunities.
• Direct the premium sales team to support client acquisition, renewals, and relationship management.
• Oversee staffing, training, and performance management for premium service teams.
• Ensure consistent delivery of elevated service standards and guest experience excellence.
• Partner with culinary leadership to design and execute premium menus and offerings.
• Manage budgets, forecasting, and financial performance for premium areas.
• Analyze guest feedback and operational data to identify opportunities for improvement.
• Oversee game day/event execution, ensuring seamless operations in all premium spaces.
• Maintain strong relationships with key stakeholders, clients, and internal departments.
• Ensure compliance with company policies, safety regulations, and alcohol service standards.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or a related field is preferred.
• 5–7+ years of experience in premium hospitality, food & beverage, or venue operations.
• Proven leadership experience managing high-performing teams.
• Strong financial acumen with experience managing budgets and revenue targets.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced, event-driven environment.
• Flexible schedule, including nights, weekends, and holidays.
• Ability to work indoors and outdoors in various weather conditions.