Overview

The Director of Operations will manage, supervise and coordinate the day-to-day operations for the UPMC Events Center, including event management, event conversions and custodial/housekeeping.  They will help to oversee all building security and management of operations of the facility, including policy formulation, production, maintenance, housekeeping, purchasing and contracted services. This position will assure the highest quality service to Robert Morris University, Robert Morris Athletics, and all tenants and/or stakeholders that utilize the facility.

This position will provide administrative planning, direction, and policies for staff, assuring the highest quality service program to assure booking/rebooking of events. Ensure an effective and cost-efficient program by controlling departmental operating budget. Provides highly responsible staff assistance to the General Manager.

This role will pay a salary of $65,000 to $70,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This job closes on 12/29/2023

Responsibilities

• Oversee overall daily operation of the facility.
• Direct and manage set-up and tear down of portable basketball floor, concerts, conferences and other events
• Develop and maintain policies and procedures for the Event and Operations staff and monitors their effectiveness.
• Maintain standards of customer service by working with all departments/stakeholders in the facility.
• Assure facility readiness and smooth operation of events
• Continue to sustain Standard Operating Procedures for all aspects of the building operations.
• Coordinate the operations activities with other building departments and outside contractors to ensure events run smoothly while set-ups are taking place
• Select, train, motivate and evaluate operations staff.
• Oversee department staff training
• Work with staff Supervisors and staff to correct deficiencies; implement timely disciplinary and exiting procedures
• Ensure staff is working safely, efficiently and are aware of proper safety guidelines
• Plan, direct, coordinate, and review the work plan for facility operations
• Order supplies and materials for housekeeping and operations departments within budget guidelines; receive, inventory, and maintain supplies
• Provide excellent customer service assistance to internal and external clients
• Maintain a customer first mentality
• Other duties and responsibilities as assigned.

Qualifications

• B.S. or B.A. degree from an accredited college/university.
• 6+years’ experience in facility operations management.
• Must show demonstrated knowledgeof event management,  supervisory skills and experience in work crew supervision in facility operations.
• Ability to work event nights, weekends and holidays as required.
• Knowledge of budget preparation and control.
• Knowledge of OSHA requirements.
• Basic Knowledge of boilers, chillers, refrigeration and ice making
• Basic Knowledge of Fire Alarm / Fire Protection systems
• Knowledge of Event production 
• Capable of operating in Microsoft Office applications including: Excel, Word, Outlook
• Ability to supervise the work of others
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
• Ability to speak, read and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Working knowledge of equipment safety, facility maintenance and housekeeping
• Excellent customer service skills