Overview

Under the General Manager’s supervision, the Director of Operations is responsible for day-to-day facility operations including changeover, housekeeping, maintenance, event management, security, parking, guest services and Community Ice operations.   Additional responsibilities will include assisting the General Manager with capital improvement projects, customer service, purchasing, human resources, policy and procedure formation and execution.

This role will pay a salary of $70,000 to $90,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• Manage and supervise all day-to-day and event-related facility operations.
• Oversee all hiring, training, and scheduling of event operations and maintenance staff.
• Ensures all physical plant systems within the facility are complete and operate correctly according to performance specifications.
• Responsible for the oversight of the maintenance of the facility including development and monitoring of maintenance contracts with third party vendors.
• Completes, maintains, and processes pertinent maintenance paperwork and records.
• Maintain on-going relationships and communication with tenants and touring staff.
• Oversee planning, staffing and management of all facility events.
• Available during load in, open show hours and load out hours to assist facility staff and client and patron needs.
• Assist with event settlement process with GM and Director of Finance.
• Develop ongoing relationships, service agreements and interact with service providers.
• Actively pursue new business opportunities and participate in bid processes.
• Participate in preparation and monitoring of annual facility budget.
• Review and modify policies and procedures for facilities as required.
• Provide cost analysis for operations as it relates to facility management.
• Oversee management of capital projects and coordinate efforts to reduce costs.
• Oversee staffing contracts, client and vendor relations.
• Demonstrated ability to provide a high level of internal and external customer service.
• Perform all other duties and responsibilities as assigned.

Qualifications

• Minimum of five (5) years operations or event management experience in an Arena, Convention Center, Stadium, or similar public assembly facility.
• Ice rink management experience preferred, but not required.
• Excellent communication skills and organizational ability.
• Ability to anticipate problems and implement procedures to correct/resolve issues.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of safety regulations, OSHA, ADA and other federal, state, or local laws and regulations
• Knowledge of facility operating standards, building maintenance, changeover, custodial, personnel and office management
• Work independently, exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.