Overview

Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager and Assistant General Manager.

This role will pay a salary of $50,000 to $60,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 6/30/2024

Responsibilities

• Oversee event management activities for all facility events. This includes Advance, planning, servicing, and supervising all events.
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
• Recruit, interview, select, train, motivate and evaluate Event Staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Exercise direct supervision over Event Coordinators/Supervisors and Event Staff
• Prepare and approve bi-weekly payroll for all event staff and stagehands.
• Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Coordinate communication between building staff and show staff during load in and load out
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all event staff for each event
• Create and distribute detailed data sheets prior to every event
• Function as a liaison between users of the facility and the facility staff
• Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
• Inspect facilities to ensure they are being maintained properly for events
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Develop crowd management and event staffing plans and supervise event staff during events
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
• Review and approve final billing to facility users prior to settlement or release of invoice
• Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
• Prepare and present regular staff reports and other related correspondence
• Work with other department directors in a variety of tasks
• Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Interpret and apply all relevant federal, state and local regulations
• Serve as Event Manager as needed
• Routinely serve as Manager on Duty
• Other duties and responsibilities as assigned

Qualifications

• Minimum of 5 to 7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
• Supervisory experience required
• Bachelor’s degree or better from an accredited college or university
• Graduate of IAAM Public Assembly Facility Management School preferred
• Possession of, or ability to obtain a valid CPR certificate
• Possession of, or ability to obtain a valid state driver’s license
• Knowledge of customer service practices
• Knowledge of crowd control
• Ability to prepare, track, control and analyze budgets and event settlements