Overview

Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities at the Augusta Entertainment Complex (New Arena & Bell Auditorium, assuring the highest quality service program to ensure rebooking of events. Provides highly responsible staff assistance to the General Manager. 

This role pays an annual salary of $80,000-$100,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until May 22, 2026.

Responsibilities

• Oversee event management activities for all facility events.
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events.
• Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Exercise direct supervision over Event Managers, Event Coordinators and Event Staff.
• Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget.
• Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly.
• Inspect facilities to ensure they are being maintained properly for events.
• Develop crowd management and event staffing plans and supervise event staff during events.
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges.
• Review and approve final billing to facility users prior to settlement or release of invoice.
• Work closely with the general public by monitoring services provided and addressing complaints in a timely manner.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities.
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting.
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities.
• Prepare and present regular staff reports and other related correspondence.
• Work with other department directors in a variety of tasks.
• Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate.
• Interpret and apply all relevant federal, state and local regulations.
• Serve as Event Manager as needed.
• Routinely serve as Manager on Duty.
  
• Other Duties as assigned.

Qualifications

• Minimum of 5 to 7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility. 
• Supervisory experience required.
• Bachelor’s degree or greater, from an accredited college or university in related field (Facility, Hospitality, Sports or Business Management).
• Graduate of IAAM Public Assembly Facility Management School preferred. 
• Possession of, or ability to obtain a valid CPR certificate. 
• Possession of, or ability to obtain a valid driver’s license. 
• Knowledge of customer service practices.
• Knowledge of crowd control.  
• Ability to prepare, track, control and analyze budgets. 
• Communicate clearly and concisely, both orally and written. 
• Ability to function in a fast-paced, high-pressure environment, handle multiple tasks at one time, meet deadlines. 
• Must be self-motivated with strong leadership abilities and organizational skills. 
• Basic knowledge of Microsoft Office required. 
• Familiar with A/V equipment, electronic systems, & AutoCad in relation to stadiums, arenas, convention centers or public assembly facilities. 
• Work a flexible schedule including early mornings, days, evening, overnight, weekends, holidays, extended (long) workdays and extended number of days.