Overview

The Director of Clubs is responsible for the overall management of all clubs activity in assigned areas and will provide management assistance to the suite managers and catering managers in the profitable management, as needed.  The Director of Clubs will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will promote a positive, enthusiastic and cooperative work environment.  The Director of Clubs coordinates activities at the stadium into a team effort that contributes to the successful execution of all events. The Director of Clubs enforces all OVG personnel and operating policies and procedures.  The Director of Clubs plans, organizes, and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines.

This role will pay an annual salary of $90,000-$115,000 and is bonus eligible.

Benefits for full-time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until October 24, 2025.

Responsibilities

• Management of premium club level services to ensure a high level of guest service satisfaction in all pertinent areas.
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies.  Reports any alcohol service or compliance issues to OVG management immediately. 
• Provides on-going training, development, mentoring and supervision of hourly employees. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Assists in troubleshooting technical problems with Point-of-Sale Systems, from both a hardware and software perspective.
• Generates event employee schedules and verifies employee time for both Premium Services, as required.
• Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff, and guests.
• Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
• Enforces all OVG and stadium policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.
• Ensures all policies and procedures regarding accounting and cash handling practices are followed.
• Conducts a walk-through of clubs and pantry areas after completion of the event to ensure all areas are clean.
• Generates event employee schedules and verifies employee time for the Clubs Department.
• Assists in development of other business activities, community participation in appropriate groups and all other assignments as directed by the General Manager or Director of Premium.
• Assists in vault opening, closing, and balancing, as necessary.

Qualifications

• Bachelor’s degree from an accredited college/university with major course work in Culinary Arts, Food Service Operations, or related field required
• 5+ years progressive and responsible leadership experience working in managed facility and or related hospitality industry experience.
• Demonstrated success with supply chain consolidation and/or large-scale distribution changes.
• Strong professional knowledge in all aspects of beverage management.
• Conceptual thinker who can move from strategy to tactical implementation seamlessly.
• Skilled in negotiating and proven record of business acumen.
• Strong management skills in dealing with internal and external customers.
• Ability to lead a team through continuous change.
• Attention to detail with a strategic, big picture mindset.
• Excellent spoken and written communication skills and comfortable interacting with all levels of the organization.
• Outstanding problem-solving and analytical skills.
• Ability to deal with ambiguity and quickly changing priorities.
• Possess valid SNHD food handling card (Serv Safe), Alcohol Awareness or equivalent, and ability to obtain a non-gaming work card (Sheriff's Card).