Overview

The Customer Service Representative is responsible for being the first point of contact for show managers and exhibitors for the ordering, service delivery, invoicing and payment processes and providing them with an exceptional experience throughout.

This role will pays an hourly wage of $24.04 to $31.25.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Job expires 06/19/2024

Responsibilities

• Provides a link between trades, the infrastructure team, and internal and external customers to ensure timely and efficient delivery of services.
• Manages workflow and schedule deadlines for their assigned event.
• Works with the customer to answer questions, provide solutions and resolve issues with service delivery.
• Provides input to the Customer Relationship & Services Manager and Technology Sales and Service Manager on potential pricing, service, or process modifications.
• Perform other duties and responsibilities as assigned.

Qualifications

• High School diploma or equivalent. Bachelor’s degree in business related field preferred.
• 1-3 years’ experience in a customer service/hospitality role
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment and hospitality industries.
• Demonstrated ability to work with customers to answer questions and handle concerns or disputes in an empathetic and positive manner.
• Ability to work event nights, weekends and holidays as required.
• Basic understanding of telecommunications, internet services and other event related technologies preferred.
• Proficient in MS Office Suite. Previous use and proficiency with Ungerboeck Event software preferred.
• Excellent verbal, written and communication skills.