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Overview
The Concessions Supervisor is responsible for overseeing the day-to-day operations of all concession stands during events, ensuring smooth and efficient service. This position plays a key role in setting up and maintaining all concession areas, supervising staff, maintaining health and safety standards, and supporting overall event success.
This role pays an hourly rate of $24.00 CAD
Benefits for part-time roles: Pension matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Oversee set-up and readiness of all concession stands prior to each event
- Assign duties to employees and volunteers; ensure staffing coverage and operational efficiency
- Monitor food production, inventory levels, and cash handling procedures
- Train new and current staff on procedures, best practices, and guest service standards
- Step in to support or backfill any position as needed to maintain service and guest satisfaction
- Assist with Premium Services operations and special event needs
- Maintain a safe, clean, and harassment-free work environment; promptly report and address safety issues
- Supervise alcohol service, including ID checks and managing over-service situations
- Support POS transactions, order processing, and guest interaction when needed
- Ensure all equipment is operational and sanitation standards are met
- Enforce company policies and procedures; model professional conduct at all times
- Coach and counsel staff as needed; complete related HR documentation
- Assist with inventory, training sessions, and other projects assigned by management
Qualifications
- Right to work legally in Canada
- At Least 1-2 years’ experience working in a supervisory capacity in a food & beverage environment
- Ability to communicate effectively with all stakeholders including co-workers, customers and management which focuses on generating a positive, enthusiastic and cooperative work environment
- Ability to speak, read and write in English
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Food handling certificate is preferred
- Smart serve qualification is essential
- Ability to handle cash accurately and responsibly
