Overview

The Concessions Supervisor is responsible for the effective management and running of concessions operations within a specified geographical area.  The Concessions Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Concessions Department.  The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends.  Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.  

This role will pay an hourly wage of $14 to $18.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Responsible for managing, developing, and mentoring part-time staff to include Concessions Leads, Attendants, and Cashiers. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that Stand Leader/Cashier has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Manage and run all venue concessions operations. Duties include staff scheduling, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the GM or Food & Beverage Manager.
• Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Provide direction and oversight to Concessions Leads, Cooks, and Cashiers.
• Ensure that all OVG360 and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to Managers, Directors, or GM immediately.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
• Assist with product ordering and inventory of products.
• Generate creative and customized menu options for events.
• And other Duties that are assigned

Qualifications

• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• Experience in basic food handling, sanitation, and customer service is preferred.
• High School Diploma or equivalent.
• Nationally recognized food service sanitation training course certification preferred
• Nationally recognized alcohol service training course certification preferred