Overview

The Concessions Shift Leader is responsible for the effective running of concessions operations daily within a specified geographical area. The Concessions Shift Leader must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event.

This is a key position for the effective and profitable operation of the business.  The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends.  Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.

This role will pay an hourly wage of $20 to $22. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 7/31/2024

Responsibilities

• Responsible for overseeing a staff of part-time and full-time Cashiers. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.
• Responsible for daily concessions operations. Duties include, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the Café Portfolio Manager.
• Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Provide direction and oversight to Concessions Cooks, and Cashiers.
• Ensure that all venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to Café Portfolio Manager immediately.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Other duties as assigned

Qualifications

• High School diploma required.
• Excellent verbal and written communication skills
• Work Environment and Context Work schedule varies and includes working on nights holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
• Ability to speak, read, and write in English.