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Oak View Group

Oak View Group

Concessions Bartender | Part-Time |Dr. Phillips Center for the Performing Arts

Oak View Group - Part Time
Orlando · FL
Bartender · Server/Concessions · Client Relations/Customer Service
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Overview

The Concessions Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Strong high-volume experience providing elevated bar service in a premium venue, hotel, or restaurant. Emphasis on craft cocktails, impeccable guest service, and professional appearance. 

 

This role will pay an hourly rate of $10.98 and is tip eligible.

 

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

 

This position will remain open until July 31, 2026.

Responsibilities

  • Demonstrate ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
  • Follow the bar pre-shift notes and bar menus and provide service as described.
  • Serve alcoholic beverages following all proper procedures for serving alcoholic drinks, including state/federal regulations pertaining to the distribution of alcohol.
  • Responsible for learning or having knowledge of various beer, wine varieties & spirits available and being able to learn to suggestively upsell products to guests.
  • Pour drinks responsibly in accordance with company standards for serving size.
  • Check the guest's ID in accordance with state/federal regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
  • Communicate a cut-off to a guest as required.
  • Listening and responding to any customer requests or concerns.
  • Bartenders are expected to de-escalate intoxicated guest situations. If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required.
  • Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making.
  • Request additional products or restock products as required.
  • Handle cash accurately, responsible for the issue bank at bar when applicable.
  • Maintains a clean and sanitary work station at all times. Ensures bar equipment is clean & well maintained.
  • Other duties as assigned, such as set-up and breakdown of bar equipment as required and assisting with organization of the cooler.

Qualifications

  • Minimum 6 months of bartending experience required.
  • 1–2 years of verifiable experience in a fast-paced, upscale environment with a strong guest service focus (performing arts centers, convention centers, or fine dining venues) preferred.
  • ServSafe Alcohol or other responsible alcohol service certification preferred.
  • Ability to manage multiple priorities under pressure while maintaining composure and professionalism.
  • Strong interpersonal and communication skills.
  • Self-motivated with a collaborative team spirit.
  • Flexible availability, including evenings, weekends, and extended hours during events.
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