Overview

The Concession Lead will assist in overseeing the efficient operation of all food & beverage functions within the MArcus Performing Arts Center, ensuring that events are executed smoothly and according to client expectations under the guidance of the F&B Supervisors and General Manager. The Lead serves as a primary trainer for all new staff and provide hands-on training and guidance on event protocols, guest service standards, safety procedures, and operational expectations

This role pays an hourly rate of $24.00 to $26.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until November 21, 2025.

Responsibilities

• Assists Supervisors in coordinating banquet, concessions, buffet, and other food & beverage related functions, ensuring smooth execution of all event-related tasks by leading small groups of team members, maintaining clear communication and efficient service delivery.
• Communicates with the Captains, Supervisors, and Managers to ensure that all details have been planned for and met. Ensures that changes and further instructions are made in a timely manner.
• Train and mentor servers and other event staff to uphold the standards of the civic center.
• Ensure staff adheres to safety, health, and sanitation guidelines during events.
• Help with event set-up and breakdown, ensuring that spaces are ready and the event runs according to plan.
• Address any concerns or issues promptly, working alongside the Supervisors to resolve any problems.
• Ensure service standards are consistently met throughout the duration of the event.
• Ensures proper handling of all equipment (i.e. china, glassware, silverware, linen, and props) and their proper storage after use.
• Prepare event spaces by creating and setting up roll ups, laying tablecloths and linens, arranging place settings and more.
• Provide daily service by attending to event guests at beverage stations, coffee carts, concession stands, grab-and-go carts, buffets, plated meals, and more.
• Ensure food items are served promptly and at the correct temperature as they become available from the kitchen.
• Maintain neat presentation of all items with no spill-over.
• Pre-bus and fully bus tables as needed during peak periods and after service.
• Stock beverage stations as necessary (e.g., ice, juices, glassware, sugar packets, etc.).
• Respond promptly to customer needs and requests.
• Communicate effectively with bartenders, supervisors, and kitchen staff to ensure smooth service and a positive guest experience.
• Build and maintain knowledge of bar offerings to accurately answer patron questions.
• Stay informed about the menu and any special items being offered.
• Maintain a clean and professional appearance at all times.
• Maintains availability to work during many peak periods.

Qualifications

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• This position requires the ability to work weekdays and weekends, with availability for some mornings, noon, and evenings shifts on an on-call/event based schedule. 
• Must be able to provide a written availability on a regular and consistent basis to management.
• Experience working in a fast-paced, high volume catering or restaurant environment with trainer or leadership experience.
• Must have a High School Diploma, G.E.D. or related Food Service Job Experience.