Overview

Working in conjunction with the VP, Risk Management: The Claims Director position has a responsibility to manage the day-to-day and long-term operations of the OVG Corporate International Insurance Claims Department. 

This role pays an annual salary of $115,000-$140,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until January 9, 2026.

Responsibilities

Manages, plans, and coordinates insurance claims process to control risks and losses.

Duties & Responsibilities

• Team leadership: Guide and manage a team to achieve high-level claims operations, claims vendors, TPA’s
• Policy and claims procedures establishment: Create and maintain policies and procedures for the management of claims occurring across the organization that are consistent with the corporate claims strategy and loss control.
• Claims management: Oversee the claims process, including coverage reviews, claim verification, and adjudication. Manage the administration of general liability, errors & omissions, property, workers’ compensation, cyber and vehicle claims to ensure that claims are being settled fairly, consistently, and in the best interest of the company.
• Collaboration:  Work collaboratively with insurance brokers, carriers and project teams to ensure overall compliance with the company's Risk Management goals, policies and procedures.
• Financial Management: Timely, accurate payment and adjudication of claims
• Process improvement: Set up a process of continuous improvement.  Develop and implement processes to increase the efficiency and effectiveness of the claims department.
• Customer service: Ensure that internal and external customers receive excellent service  
• Claims representation: Represent the department and company  
• Claims advice: Provide professional advice to customers, senior management, and departments on all aspects of the claim management and reporting 
• Risk management: Assist with the development of the organization's risk management process.
• Identification of new opportunities for lowering the total cost of risk.
• Communication: Articulate complex concepts and issues through oral and written communications and consult with senior management in establishing corporate policies and procedures to manage and control corporate claims risks.
• Other duties as assigned.

Qualifications

Candidate Requirements:

• 10+ years of P&C claims management experience with a claims department, insurance carrier or TPA
• Extensive knowledge of commercial insurance claim operations and insurance coverage.
• Bachelor’s degree in insurance, Accounting, Business Administration or equivalent.
• Strong PC skills (MS Office Suite).
• Knowledge of risk management practices, policies and programs.
• Excellent written communication, negotiation and presentation skills.
• Ability to relate well to others both inside and outside the organization and build effective business relationships.
• Demonstrated analytical ability, leadership and problem-solving skills.
• Strong written verbal communication skills.
• Ability to exercise sound judgement and work independently and in a team environment
• Ability to lead projects and process design and lead and direct the work of others.
• Must demonstrate consistency, accuracy and follow through.
• Must demonstrate a customer service mindset
• Ability to work under tight time constraints, handle sensitive data and multi-task so that deadlines can be met.
• Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment.
• Empathetic, resilient, ability to flourish in a fast-paced environment
• Any of the following certifications are a plus: CCP, CPCU, RPLU, ARM, CISR, AU, PMP
• Claims management experience on all commercial lines of insurance a plus
• International claims experience a plus