Overview

The Catering Administrator will provide administrative support to the Suites & Catering Manager and Director. Administrative duties may include, but are not limited to, appointment setting; correspondence; meeting minutes; keeping the Director and the Operations Team organized; assisting with expense reports; creating PowerPoint presentations when needed; basic office supply and equipment maintenance; troubleshooting daily issues that arise in everyday operations; and general clerical duties. Will also assist in the updating of training manuals, receive visitors, sort/distribute mail and faxes, and channel necessary communications.

This role will pay an hourly rate of $24.50 CAD.

Benefits for part-time roles: Pension matching

This position will remain open until August 21, 2026.

Responsibilities

• Coordinate and support all aspects of suites and catering operations for events, ensuring seamless service from pre-event planning to post-event wrap-up.
• Manage pre-orders and event-day requests using platforms such as TripleSeat and MyVenue.
• Organizing and executing both backstage catering for artists and crew as well as in-suite catering for premium guests.
• Greet suite holders and catering clients upon arrival with a professional, welcoming, and engaging attitude.
• Maintain accurate catering documentation, including menus, orders, guest details, and service notes.
• Liaise between clients, culinary teams, and front-of-house (FOH) staff to ensure timely and accurate food and beverage service.
• Ensure all suites, catering areas, and service stations are stocked, set up, and guest-ready prior to event start.
• Oversee catering equipment and service ware, ensuring items are operable, sanitized, and ready for use.
• Monitor event flow, addressing guest needs promptly and efficiently to maintain high service standards.
• Assist with inventory tracking, menu updates, and catering reporting as required.
• Support event setup, breakdown, and any other operational needs as assigned by management.

Qualifications

• Pro Serve Certification (mandatory).
• 2+ years of hospitality, catering coordination, or event service experience preferred.
• Previous experience with catering management software (TripleSeat, MyVenue, or similar) is an asset.
• Strong organizational skills with the ability to manage multiple catering orders and timelines simultaneously.
• Excellent communication and interpersonal skills to liaise effectively with clients, talent, and internal teams.
• Calm and professional under pressure, with strong problem-solving abilities.
• Must be available evenings, weekends, and holidays based on event schedules.
• Strong verbal and written skills; ability to communicate in a professional, knowledgeable, and courteous manner with employees, clients, vendors, business contacts, etc.
• Ability to adhere to highest standards of confidentiality and discretion in all proprietary business, financial, and employee matters.