Overview

As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM.  Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success.  

This role will pay an hourly rate of $16.00.

For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE:  Applications are accepted on an ongoing basis;  there is no application deadline.

Responsibilities

• Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. 
• Predominantly assisting Season Subscribers with exchanges and add-ons.
• Providing accurate information about products, services, and policies. 
• Troubleshooting and resolving customer issues efficiently and effectively. 
• Handling customer complaints, escalating complex issues to supervisors when necessary. 
• Maintaining detailed and accurate records of customer interactions and transactions. 
• Following up with customers to ensure their issues are resolved to their satisfaction. 
• Continuously updating knowledge of company products, services, and processes. 
• Collaborating with team members to improve overall customer service. 
• Operating and managing a multiline phone console, routing, and screening calls. 
• Providing exceptional customer service to clients. 
• Perform other duties and responsibilities as assigned. 

Qualifications

• Knowledge of Ticketmaster Host and Archtics, preferred.
• 6 months to 1 year of experience in customer service related position, preferred. 
• Must be able to function in a fast paced, high-pressure environment. 
• Must have a high level of basic computer and email skills.
• Ability to interact with a diverse group of guests in a friendly and positive manner. 
• Must be able to work a flexible schedule, including evenings, weekends, and holidays. 
• Possess strong interpersonal and communication skills. 
• Ability to work both independently and as part of a team.