Overview

The Building Security Officer Supervisor for Acrisure Arena will help provide a safe environment by overseeing security operations at the venue. This position will be involved with supervising the execution of standard operating policies and procedures while delivering a high level of customer service.  

This role pays an hourly rate of $28.00-$30.00

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This job posting will remain open until October 31, 2025.

Responsibilities

Essential Duties & Responsibilities:

• Provide supervision of security operations including vulnerability mitigation, incident response, and risk assessments.
• Coordinate, and implement policies, and procedures for safety and security protocols at the venue. 
• Ensure all building security systems are operating as necessary during event and non-event periods. Security systems include but are not limited to; cameras and access control, physical security equipment (Screening Gateways, hand-wands, etc.).
• Serve as the primary escalation point to client and employee security inquiries, concerns, and/or complaints during an event.  Alleviate future escalated issues by examining all past situations and maintaining a pro-active process.
• Work with the Events department and offer guidance with event estimates as it relates to security, police, fire, and medical needs.
• Responsible for championing awareness, influencing compliance with security policies, and providing solutions for business specific security issues.
• Assist with developing comprehensive models for deployments based on capacity and show genre.
• Supervision over a sustainable security culture, while addressing employee conduct and performance concerns.
• Establish and maintain positive and collaborative relationships with customers, including local, state, and federal authorities.
• Establish and maintain the venue’s reputation for excellent entertainment experience by balancing enforcement of rules and regulations with guest safety and enjoyment.
• Maintain the proper image and generate positive public relations by resolving guest/artist/client/tenant issues, concerns, and complaints pertaining to security during events.
• Assist with the development, implementation and supervision of facility security systems and programs.
• Assist with developing comprehensive dot maps serving various functionalities including but not limited to staff placement, accessibility, and/or access control. 
• Communicate with client Security personnel and advance various tour needs in preparation of show.
• Coordinate directly with emergency services personnel and oversee Medical and First Aid facilities.
• Oversee and supervise contracted security personnel associated with various events.
• Assist in the communications to local, state, and federal law enforcement agencies if relevant for the event.  
• Other duties and responsibilities as relevant and necessary.
• Make immediate decisions and communicate with management, first responders, venue guests, employers, and performers in the facility in an emergency situation.
• Must be able to work in a fast-paced environment.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Other duties and responsibilites as assigned.

Qualifications

Required Qualifications:

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Associates degree from two-year college or combination of education and relevant experience. 
• Minimum of five (5) years of progressive security or Law Enforcement experience, including supervisory experience.
• Security experience working in stadium, arena, similar venue environment.  
• Ability to demonstrate success in managing multiple tasks and projects under tight deadlines.
• Ability to lead, give clear, concise direction and provide constructive feedback; can demonstrate confidence and leadership abilities.
• Excellent people skills, with an ability to interact effectively in a professional, diplomatic, and mature manner with internal and external clients and peers at all levels within an organization and throughout the community.
• Extensive experience managing teams; demonstrated ability in coaching, counseling, directing, and supervising teams or large groups.
• Strong verbal and written communication skills.
• Flexible schedule: able to work nights, weekends, and holidays as required.
• Position requires prolonged standing, prolonged walking, and able to work in the elements of the weather at times.
• Professional certifications: Certified Protection Professional (CPP), Certified Sports Security Professional (CSSP) preferred or similar Intermediate or Advanced Law Enforcement Certificates.
• Ability to obtain and maintain a valid California State Drivers’ License.
• Remain flexible and adjust to situations as they occur.

Working Conditions

• Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Frequent bending, lifting 75 pounds, sitting, exposure to multiple external elements, extensive walking through the building.