Overview

Under supervision of Box Office Director and Box Office Supervisor, responsible for ticket sales and customer service for all ticketed events at Xtream Arena.

• For shifts over four hours, employees receive a meal voucher to [open] concession stands.
• Free parking for all shifts.
• Monthly employee recognition; annual event for part-time staff.
• Flexible schedule: Evening & weekend shifts available, staggered call times available.
• Referral bonuses: For every person you refer who is hired and works 100 hours, you get a $100 bonus (if still employed). No limits on referrals.
• Working bonus: Employees who work 1,000 hours are eligible for a $500 bonus.

This role will pay an hourly wage of $11 to $15.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Supervisor or Manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

Qualifications

• High school diploma or general education degree (GED)
• 1 to 3 months related experience and/or training
• Or equivalent combination of education and experience
• Box Office or guest services background preferred
• Ability to count money, make change accurately
• Ability to listen and follow instructions
• Ability to input data into a computer to record sales transactions
• Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information
• Good problem solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations
• Must have transportation to & from Xtream Arena
• Ability to work a flexible schedule including long shifts, nights, weekends, and holidays