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Overview
The Box Office Ticket Seller works under supervision of the Box Office Supervisors, assist guests in purchasing tickets, resolve guest issues in accessing digital tickets, answer event questions, all while providing excellent customer service.
This role pays an hourly rate of $20.00
For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.
This position will remain open until December 19, 2025.
Responsibilities
- Selling event tickets using Ticketmaster's TM1 platform.
- Dealing with customer issues at the box office
- Answering and returning phone calls to answer ticket related questions.
- Understanding Plaza Theatre's digital ticketing platforms to help guests who cannot locate their tickets or whom struggle with the technology of digital tickets
- Provide excellent customer service
Qualifications
- 1‐2 years experience in an office setting or similar preferred
- Ability to perform effectively under stressful situations
- Ability to define, analyze and solve problems
- Ability to coordinate box office procedures with other staff
- Ability to work variable hours including evenings, weekends and holidays
- Ability to communicate effectively both verbally and in writing
- Ability to safely and accurately handle and account for large sums of money
- Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
- Ability to maintain an effective working relationship with other staff, event promoters and the general public
- Skill in operating modern office equipment including computers
