Overview

The Box Office Supervisor will assist the Box Office Manager with event day operations and day-to-day operations of the box office. Box Office Supervisor directly oversees ticket sellers in the box office. Also, supervises ticket sales for the Arena events during event time and assumes the role of Ticket Office Manager in the absence of the Manager. Duties may include management functions, such as organization, accounting, customer service, maintaining equipment, operating computerized ticketing systems, preparing reports, in addition to supervisory duties and other duties as assigned.

This role pays an hourly rate of $18.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until November 21, 2025.

Responsibilities

• Responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements.
• Oversee the event and/or weekend work assignments of all ticket sellers.
• Train and oversee ticket sellers including explanation of rules and policies, as well as assigning and monitoring work of box office staff.
• Participates in ticket sales either at the “window” or on the phone, and parking sales as demand necessitates.
• Provide professional customer service to patrons and clients.
• Monitor inventory and notify manager of the need to order supplies, materials, or equipment.
• Assist the Box Office Manager in event and/or weekend activities, including submitting information to Paciolan, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received and other various tasks as needed.
• Assist box office manager in building all facets of events in the Paciolan ticketing system.
• Responsible for cash handling and box office controls.
• Process financial reconciliation such as daily reports, event statements and monthly reports.
• Perform additional related duties and responsibilities as required.
• Availability for weekend and evening work required.

Qualifications

• Minimum of two years in a customer service-oriented job and minimum of one year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures. Relevant education can substitute for experience.
• Strong problem-solving skills
• Preferred experience with ticketing systems and working in live events.
• Strong oral and written communication skills required.
• Experience handling money and cash management controls
• Work in a fast-paced environment and able to multitask
• Ability to work evenings and weekends as required
• Strong customer service skills
• Team player