Overview

The Box Office Supervisor will provide supervision and training to all part-time Ticket Office employees as well as manage events. This position will assist in the execution and effective operations of ticketed events. A flexible schedule (nights, weekends, and holidays) and the ability to work independently are necessary for this position.

This role pays an hourly rate of $16.00 - $18.00

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until November 20, 2026.

Responsibilities

• Provides leadership in the absence of the Ticket Office Manager
• Builds and runs reports and gathers sales information to provide to internal staff and promoters on event day
• Provides event and ticket information as required
• Provide excellent customer service and resolve issues promptly when dealing with internal and external clients
• Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
• Maintains an effective working relationship with co-workers, event promoters and the general public
• Answers phones and provides event information
• Assists Ticket Office Managers during events
• Assists in preparing ticket office statements and settlements with promoters as requested
• Assists at ticket window as needed
• Assist in the prevention of credit card fraud
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• 2-3 years of experience supervising others, preferably in a live event setting
• Knowledge of sales techniques and practices
• Ability to work independently and as part of a team
• Demonstrated ability to work with, motivate, support and involve employees in accomplishing goals and objectives
• Must be able to communicate clearly and concisely
• Ability to safely and accurately handle and account for large sums of money
• Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
• Excellent computer and data manipulation skills, including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
• Knowledge of Ticketmaster ticketing is highly desired.
• Must be available to work a flexible schedule, including long hours, nights, weekends and holidays as needed