Overview

The Box office Supervisor is responsible for assisting with the supervision of the Box Office.

This role pays an hourly rate of $18.00 - $20.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 18, 2026.

Responsibilities

• Supervises, instructs, and trains ticket sellers in proper selling procedures.
• Updates and coordinates all event information for ticket sellers.
• Opens and/or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer-printed tickets.
• Completes daily ticket sales report. Keeps an accurate daily balance sheet of cash received and tickets sold; balances sales and changes bank and submits cash to Box Office Manager for audit.
• Fills reservations for seats by telephone or mail, handles the Will-Call window according to procedures, or other related duties as assigned by Manager.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.
• Supervises Ticket Sellers.
• Assists with the overall supervision, coordination, and evaluation of the Box Office.
• Carries out supervisory responsibilities in accordance with OVG policies and applicable laws.
  

Qualifications

• High school diploma or general education degree (GED).
• 2-3 years of related experience and/or training or an equivalent combination of education and experience.
• Box Office or guest services background is preferred.
• Knowledge of supervisory principles and practices; ability to coordinate staff.
• Ability to count money and make change accurately.
• Ability to input data into a computer to record sales transactions.
• Strong communication skills and ability to read and interpret written information.
• Good problem-solving skills and organizational ability.
• Ability to work independently and as a member of the team.
• Strong customer service skills.
• Proficiency with computers. Experience with a computerized ticket system is preferred.
• Ability to work the ticket window with minimal supervision.
• Ability to work flexible hours, including daytime, evening, weekends, and holidays, as needed.
• Must have a professional attitude and appearance.