Overview

The Box Office Supervisor position will have the primary responsibility for the management of event day operations. They will oversee ticket sellers, ticket resolution, and parking cashiers and be expected to assign job duties and specific tasks for these positions. 

This role pays an hourly rate of $18.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until October 10, 2025.

Responsibilities

• Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers.
• Works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff.
• Participates in ticket sales either at the “window” or on the phone, and parking sales as demand necessitates.
• Work directly with patrons / customers to resolve ticketing problems as they may arise relative to a specific event.
• Assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities, including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing of all monies received and other various tasks as needed.
• Supervises ticket sales for both the Arena or Opera House events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager. This will include being responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements, as well as documentation of the financial activities of the sub-contract ticketing service.
• Assist in other duties as assigned by the Ticket Office Manager or Assistant Manager.

Additional/Other Job Duties and Responsibilities:

• Attend training seminars and programs to stay abreast of current ticketing systems trends, ticket operations, maintenance and management techniques, new equipment, etc. as may be utilized in the Ticket Office.

Qualifications

Job Related Experience:

• Minimum of two years in a customer service oriented job and minimum of one year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures. Relevant education can substitute for experience.
• Preferred experience with ticketing systems and working in live events. Preferred experience handling money.